Thank you for your interest in Working at Air 1 Mechanical System. We have two positions currently available, one dispatcher, and Administrative Assistant. We are looking for an individual who has a positive attitude, is diligent and takes initiative to perform beyond their defined job description.
Please check the requirement and job description below:
- Outstanding customer service and customer relation is a MUST
- Taking detailed phone calls, entering all information details into dispatch software, communicating with technicians and monitoring the dispatching system.
- Must be DETAILED oriented and note taker
- Managing technician route and daily and monitor scheduling system
- Make sure Service Tickets are written in detail with job description, job invoiced and completed, and ticket closed/batched properly
- Understanding technician skills level and ability to assign a job is very crucial
- Follow up / work with technician and order parts at vendor if needed
- Communicate and help with prepare weekly meeting agendas
- Track technician time in software and make sure clock-in and clock-out
- Work with office manager and team member for job estimate and follow up
