24 x 7

Emergency Service

Dispatcher / CSR

hvac company alexandria va

Thank you for your interest in Working at Air 1 Mechanical System. We have two positions currently available, one dispatcher, and Administrative Assistant. We are looking for an individual who has a positive attitude, is diligent and takes initiative to perform beyond their defined job description.

Please check the requirement and job description below:

  • Outstanding customer service and customer relation is a MUST
  • Taking detailed phone calls, entering all information details into dispatch software, communicating with technicians and monitoring the dispatching system.
  • Must be DETAILED oriented and note taker
  • Managing technician route and daily and monitor scheduling system
  • Make sure Service Tickets are written in detail with job description, job invoiced and completed, and ticket closed/batched properly
  • Understanding technician skills level and ability to assign a job is very crucial
  • Follow up / work with technician and order parts at vendor if needed
  • Communicate and help with prepare weekly meeting agendas
  • Track technician time in software and make sure clock-in and clock-out
  • Work with office manager and team member for job estimate and follow up
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